INTRODUCTION

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Mobily’s mCan initiative embraced CERQEL to revolutionize its self-service offerings, enabling customers and employees to access digital services with ease. The platform’s AI-driven automation, real-time tracking, and seamless workflow orchestration allowed Mobily to significantly enhance service efficiency, minimize operational bottlenecks, and elevate customer satisfaction. Through CERQEL, Mobily successfully digitized its service processes, reinforcing its commitment to innovation and customer-centricity.